Knowledge management software also known as the KM software is a collection of softwares which consist of vast range of other softwares that keep an eye on the means and methods by which information is collected, hoarded and analyzed. The KM softwares are based on the complete range of practices which are used by individuals and organizations alike to keep track of the flow of information, the means used in the storage of the information and also the ways of accessing and analyzing the information.

The open source knowledge management software is a simple methodology which lets its users to add, edit, read, modify and redistribute the source knowledge management tools and techniques. Some of the developers consider the software as one of the varied range of ways to design the approaches used for the manipulation of information. Also, some of the developers consider the open source knowledge management to be a decisive strategic building block for the operations which involve the manipulation of information.

The knowledge management software is most useful for organizations and individuals alike as it provides a number of ways to help the entities to improve client experience build new knowledge bases and a number of different means to innovate and facilitate knowledge management. The open source knowledge management softwares use around one thousand five hundred tools and a host of different approaches to collect, store and then analyze the information collected and then build a knowledge base which then can be search with the help of special tools. The knowledge management tools also include the extremely helpful tools like the visual search tools and the concept building tools which then provide the database to the users who can then manipulate the data.

The open source knowledge management software includes a vast range of users like the extremely dedicated softwares for the large corporations to small software packages. The small software packages like the brainstorming softwares are generally used by individuals and small corporations for the knowledge mapping. Open source knowledge management software is extremely resourceful and very helpful for those who are working for large corporations or for telephone support industries or for customer services.

The following is an example of the open source knowledge management softwares which are used by individuals and small corporations:

Brainstorming: The brainstorming technique is a group resourcefulness technique which is essentially designed to generate creative ideas on a regular basis for the solution of different problems. Even though it is a well accepted technique researchers have not yet succeeded in finding any strong evidence of its effectiveness for the production of either quality or quantity ideas for solving problems. An individual working with the brainstorming software is generally proved to be very effective when compared to little groups who use the software collectively. The main reasons behind it are production blocking, social loafing, distraction and evaluation apprehension.

There are four basic rules applied by the brainstorming software. The result expected by applying the rules is to create a dynamic group by increasing the creativity of the group. The brainstorming approach is as follows:

 

The next example of Knowledge management software is one which is used by the large organizations:

Business Intelligence: Business Intelligence is a software which is most of the times used with query tools, report and briefing books. They are also known as the business intelligence systems which are database driven.

The main tool of business intelligence is the key performance indicator which is used to analyze the current state in of the business of the organization and also to suggest the next course actions. They key performance indicators use the facts like total inventory turnover and the conversion rate to assess the current state of the business of the organization.

Business intelligence has facilitated the information flow of large corporations as it was not available for months at a time when the computer system were not there to facilitate the flow of information.