Mar
10
2010
Knowledge management best practices
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There has been extensive research in the field of knowledge management for a person to browse through and to sample some of the research on knowledge management. One of the most effective knowledge management systems is to have access to information from multiple databases and documents, capture the information in a centralized knowledge base and also to improve it for using by people wanting and seeking answers. Naturally, such kind of people consists of the support agents in the customer support environments along with the customers, partners, employees and vendors that they serve. The knowledge management system is for supporting the small and large scale companies for discussing some of the best practices for success way.

One of the best practices is to make knowledge management a natural part of the workflow. After this, one should provide access to some of the vital knowledge that is available to him. The person should also obtain the support of the key managers from the top level to the down level. He should also be able to address the cultural change which the knowledge management implies. The person should also recognize and reward the efforts of the knowledge participants in a better manner. He should also be able to monitor the overall performance and analyze the results for continuous improvement of the company.

There is thus, a provision of a wide number of practices and such processes which are used in knowledge management. A person can refer to some of the most common practices which are shown on the site. This includes the practice of creating and discovering. This is in the field of creativity techniques, text mining, knowledge elicitation, content analysis, data mining, and environmental scanning and on business simulation. Some of the best practices of knowledge management are on sharing and learning of the practice communities. This includes learning networks, after action reviews, sharing of the fairs, decision diaries, sharing the best practices, structured dialogue and cross functional teams. There is also a best practice of organizing and managing, wherein one can know on the knowledge centers, which focus on expertise profiling, knowledge mapping and on information audits or on inventory.

There are also provisions of tools and techniques which can come in hand for knowledge management best practices. One is provided with a large range of tools, many of which are computer based and significantly boosts the effectiveness of knowledge management. This includes the infrastructure, wherein there is a need of groupware, intranet and document management. There has to be concept mapping and creativity tools which are on the thinking department. Further, there has to be gathering and discovering of the facts, which can be possible through search engines, alerting, data mining and through intelligent and professional agents. For a proper knowledge management, there should be organizing and storing of the data, which is possible with data warehousing and with metadata and such software package implementation. There has to be knowledge worker support, due to which one can get with case based reasons, through decision support and through workflow, community support and simulation.

Apart from this, CRM, competitive intelligence and expertise profiling are the key concepts of application specific which can help as a good and best practice in knowledge management. One should also know the critical success factors when he is opting for the best knowledge management practice. This includes some of the highlight factors which are crucial for a best practice knowledge management. These are inclusion of knowledge leadership, having crystal clear business benefits, systematic processes, knowledge sharing culture, continuous learning and an effective communication and information infrastructure.

This way, a knowledge management practice can deserve same amount of strategic thought, with an analysis and with a detailed planning as other business software. Some of the companies believe that when they implement knowledge management system, it can be simple, easy and less tangible as compared to other application types. This is the starting assumption which is why new and upgraded knowledge management implementation cannot deliver the expected results instantly. To solve this problem, there are also provisions of solutions which have the best practice framework to a proper knowledge management implementation. This includes proper strategy, execution and planning of any idea which is implemented.

The first set of the best practices, which is the strategy of the knowledge management, involves the formatting of the clear objective to the company people. The next ser of the planning of the practice is to identify the knowledge consumers and the subject matters. Due to this, one can get to access the knowledge management related business requirements. Finally, the implementation part of the knowledge management can include the planning part of the project which is undertaken. This includes the managing of the flexible scope, balancing of the schedules with the goal and objective of the company and keeping the user community involved too. There is also marketing of the management initiative to the company at large.

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